# Return & Refund Policy
**Last Updated: October 8, 2026**
Thank you for shopping with us. We want you to have a smooth and satisfactory experience with our travel products and services.
This Return & Refund Policy explains when returns, cancellations, replacements, and refunds may be accepted.
## 1. Returns for Physical Products
If you purchase a physical travel product from our website, you may request a return if:
* The product is received damaged or defective.
* The wrong product has been delivered.
* The product received is significantly different from the description provided on our website.
Return requests must be submitted within **7 days of delivery**.
The product should be unused and returned in its original condition and packaging, wherever applicable.
## 2. Non-Returnable Products
Certain products may not be eligible for return or refund, including:
* Products that have been used, damaged, or altered after delivery.
* Products without original packaging, where packaging is required.
* Products specifically marked as **non-returnable** on the product page.
* Digital products, downloadable files, vouchers, or travel documents once delivered or accessed.
## 3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within **48 hours of delivery**.
You may be required to provide photographs or other information to help us verify the issue.
After verification, we may offer:
* Replacement of the product; or
* Refund of the eligible purchase amount.
## 4. Refunds
Once your return or refund request is approved, the refund will generally be processed within **5–7 business days**.
The actual time taken for the amount to appear in your bank account, credit card, debit card, or other payment method may depend on your payment provider.
Refunds will normally be made to the **original payment method** used for the purchase.
## 5. Cancellation of Orders
Orders may be cancelled before they are processed or shipped, subject to the applicable conditions.
Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure.
## 6. Travel Bookings and Services
If our website offers travel bookings, tours, activities, accommodation, transportation, or other travel-related services, cancellation and refund conditions may vary depending on the service provider.
In such cases, the cancellation and refund terms displayed at the time of booking will apply.
Some bookings may be:
* Fully refundable;
* Partially refundable;
* Non-refundable; or
* Subject to cancellation charges.
Customers are advised to carefully review the cancellation conditions before completing a booking.
## 7. Shipping and Return Costs
If the return is due to a defective, damaged, or incorrect product delivered by us, we may cover the applicable return shipping cost.
For returns made for reasons other than a product defect or our error, the customer may be responsible for return shipping charges.
## 8. How to Request a Return or Refund
To request a return or refund, please contact us with:
* Order number
* Name used for the order
* Product or service name
* Reason for the return/refund
* Photographs or supporting information, where applicable
Please contact us at:
**Email:** [Your Email Address]
**Phone:** [Your Contact Number]
## 9. Refund Rejection
We reserve the right to reject a return or refund request if the product does not meet the eligibility conditions mentioned in this policy or if the request is made outside the applicable return period.
## 10. Policy Changes
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.
## 11. Contact Us
If you have any questions regarding returns, cancellations, or refunds, please contact us:
**Business Name:** [Your Website/Business Name]
**Email:** [Your Email Address]
**Phone:** [Your Contact Number]
**Address:** [Your Business Address]